Nowadays, AI technology is being brought into use in many fields and industries. You would have heard about AI technology at least once. If not then let us tell you that AI technology, which is also known as artificial intelligence, enables machines to respond based on the intelligence observed from different creatures such as humans and animals. Just like that conversational AI is also a technology that enables computers to respond to conversations with customers. When communications take place with this technology, conversations sound natural. Conversational voice AI is one of the types of conversational AI.
Chatbot’s interaction makes the customer feel natural and like they are in organic communication. The technology of conversation AI brings in uses data, language processing, and machine learning so that human interaction can be mimicked. The pattern of human communication is recognized by this technology so that it can be programmed and multiple languages can be understood. The questions which are repetitive are handled by this AI technology and it also extends the support to the staff so that complex issues and queries of different customers can be solved. This way, it proves to be very beneficial to the company using it. Let us tell you how. Fast query resolutions will be saving time and cost for the company. Also, it will make the customers satisfied and happy which will further contribute to making the goodwill of the company in the market. Now many of you would be confused between the conversation AI technology and chatbot. But both are different. Don’t worry! We are here to guide you on it as well.
What is the difference between conversation AI technology and chatbots?
There is one similarity between these two and that is they both give automatic replies to the queries of the customers. But both do it in different ways and on a different basis. Chatbots are given predetermined commands and they do reply as per these commands only. It does bring in use the if-then-that-this algorithm in use to do the interpretation of the replies made by the customers. It is also known as the IFTTT algorithm. Whereas, on the other hand, conversation AI questions are based on situations and also depend upon the database. It brings in uses open-ended questions to interpret the replies received from the customers.
Conversational AI: The highlights of conversational AI are given below:
- This AI first will understand the answers and responses of the customers and then answers or further questions will be made.
- The queries and issues of the customers are resolved by using a database and without interference from humans. Which saves both time as well as cost.
- It gives text-based replies as well as there are conversational voice AI also.
- The participation of this technology in conversation does not sound to be scripted and it is very difficult to distinguish between human responses and the responses by this AI.
Chatbots: The highlights of chatbots are given below:
- The responses by chatbots are predetermined.
- It requires training so that keywords can be identified and replies can be given.
- To keep it useful and helpful, updates are to be made.
As you have known so far what is conversational AI and how it differentiates from chatbots, you also need to know how this technology is used and what benefits it does provide. To know about its benefits and uses, you can give a read to the points given below:
- It will increase your sales: One of the major benefits that conversational AI will be offering you is an increment in sales. It might be wondering you how this technology can increase your sales. Let us explain to you how it works. As already stated above, it gives instant replies to customers. It solves their queries on time. All this contributes to making the clients happy and satisfied. When a client gets satisfied. The respect and loyalty for the respective company increase. This way, they tend to become regular clients of the company. Along with this, the satisfied clients will give references of the company to other people also. All this will result in an increase in the sales of the company. This is how conversation AI technology will increase the sale of a company.
- It will help in controlling the cost of the company: Another benefit of a conversation voice bot that will be wondering you is the benefit of controlling the cost of the company. As you know human staff can not work 24 hours and all 7 days a week. It would require rest and entertainment. Furthermore, for working for extra hours, extra monetary benefits of a company will have to be paid. But on the other hand, this AI technology is always active. No matter at what time a customer put a query, it will be given an instant reply by the conversation AI bot, whether textual or audio. It enables the services of the company to be available to the customers all the time. Also, there will be no extra salary to be paid for this technology. Undoubtedly, expenses have to be incurred at the time of implementation of this technology. But it will be beneficial and cost-saving for the company in the long run. You can also implement it in your company can save your cost in the long run.
- Data insights of customers: There is no end to the benefits of this technology. Another benefit that it will be offering is the data insights of the customers. This technology will not only be responding to the customers but it will also be observing them. Through it, companies will be able to know which is the most common problem which is being faced by the clients so that company can take steps to resolve it and keep the clients satisfied. Customers can be sustained on a long-term basis. Relations with clients can also be strengthened.
All these are a few benefits of conversational voice AI technology. Furthermore, it will also be increasing the scalability of the company.