BatchData software offers phone verification for companies. This technology is standard for call centers and other areas where customers dial in for account access, but can it offer benefits beyond that? You may be surprised at how much your business stands to gain from implementing this software.
What Is Phone Verification?
Phone verification does several things:
- Confirms phone number is real
- Pings phone to see if it receives SMS messages
- Searches telecommunication company information to pull associated data
All of this happens through automated software, so all employees have to do is select the number.
What Can Phone Verification Do for Your Company?
In a world where many customers utilize their smartphones for commerce, it’s more important than ever to verify numbers. While it’s possible to do such a task manually, it’s impractical to try. An automated service shoulders the burden and offers many benefits.
Improves Efficiency
Automated services perform tedious tasks more quickly than employees and free up resources for important matters, such as customer service. When your workforce focuses on high-value jobs, you see the difference in increased profits.
Save Time and Money
If you run a call center, you know the goal is to resolve as many calls as possible. To do so, you need to cut down the time required for each call. Automated phone verification simplifies the identity verification process by pulling useful information from the system, allowing representatives to attend to customer needs as quickly as possible.
Prevents Fraud
Fraudsters are always looking for new ways to access customer information to steal identities. As a result, companies need to verify that callers are who they say they are. Phone verification offers a quick and simple way to do so. With this fraud prevention effort in place, you can prevent thousands of dollars lost to scammers.
Increase Value of Customer Base
Is your database cluttered with fake numbers? Phone verification software can identify numbers that are no longer in service, fabricated or mistyped. Having accurate customer information increases the value of your base since your marketing efforts have a more significant impact. It can also help you make business decisions, as you have confirmed data about consumers.
Make Identity Verification Easy
As necessary as verification is, customers can find it frustrating, especially when they feel like their request is simple. Phone verification means no lengthy quizzes or sharing sensitive information such as a social security number. Instead, customers can call in, give a texted code and get right to business.
Secure Accounts
A security breach can be life-changing for customers. Identity theft may empty bank accounts and ruin credit, making it difficult to apply for loans, open deposit accounts or even pay the bills. Taking the necessary steps to verify a phone can prevent these issues and safeguard your company’s reputation.
Finding the right address verification tool for ecommerce or phone verification system for call centers is easier than ever. Once you roll out the software, you can streamline your operations for increased profits and improved customer experiences.
